Contact Us
Last updated: 2 July 2026
At Hayfay, we are committed to providing an excellent shopping experience. Whether you have a question about our products, an existing order, shipping, returns, payments, or general inquiries, our customer support team is always happy to assist you.
Contact Information
- Trading Name: Hayfay
- Legal Entity: HAYFAY LIMITED (Company No: 17308480)
- Business Address: 16A Market Parade, Havant, England PO9 1QF, United Kingdom
- Phone: +44 23 9735 8910
- Email: support@hayfay.store
- Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)
Customer Support
Our customer support team aims to respond to all inquiries within 24–48 business hours. For the fastest assistance, please include your order number and any relevant details when contacting us regarding an existing order.
We are happy to assist with:
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Payment and billing inquiries
- Product information
- General customer support
Connect With Us
Follow Hayfay on social media for new arrivals, exclusive offers, and the latest fashion inspiration.