FAQs

Last updated: 2 July 2026

Frequently Asked Questions (FAQs)

Welcome to the Hayfay FAQ page. Here you'll find answers to the most frequently asked questions regarding orders, shipping, payments, returns, and customer support.

1. Shipping & Delivery

Do you ship internationally?

At this time, we currently ship within the United Kingdom only.

Do you offer free shipping?

Yes. We offer FREE Standard Shipping on all orders delivered within the United Kingdom.

How long will it take to receive my order?

United Kingdom (UK)

Order Cut-off Time: 5:00 PM (GMT) - Monday to Friday
Order Processing Time: 2 - 3 Business Days (Mon - Fri)
Transit Time: 3 - 5 Business Days (Mon - Fri)
Total Estimated Delivery: 5 - 8 Business Days
Shipping Partners: Royal Mail, Evri, DPD

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

What should I do if my order is delayed?

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to weather conditions, courier delays, or public holidays. If your order has not arrived within three business days after the estimated delivery date, please contact our support team.

2. Orders & Payments

Which payment methods do you accept?

We currently accept the following payment methods:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
UnionPay
Visa

Is my payment secure?

Yes. Our website uses SSL encryption and secure PCI-compliant payment gateways to keep your payment information protected at all times.

When will my payment be charged?

Your payment is processed securely when you successfully place your order.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, with original packaging and tags where applicable.

Who pays for return shipping?

Incorrect or damaged items: We provide a prepaid return label.
Change of mind returns: Customers are responsible for return shipping costs.

How long does it take to receive my refund?

Approved refunds are issued to your original payment method within 7 business days after your returned item has been inspected.

4. Products

Will the product look exactly like the photos?

We make every effort to display our products accurately. However, slight differences in color or appearance may occur due to monitor settings and lighting.

Can I cancel or change my order?

If your order has not entered processing, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

What happens if I receive a damaged item?

Please contact us within 48 hours of delivery and include your order number along with clear photographs of the damaged item. We'll work quickly to resolve the issue.