Terms of service

Last updated: 2 July 2026

OVERVIEW
Welcome to Hayfay! The terms “we”, “us” and “our” refer to Hayfay. Hayfay operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a seamless shopping experience (the “Services”). Hayfay is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information, including your name, email address, billing details, payment information and shipping address. You represent and warrant that all information you provide is accurate, current and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, assign or sell your account to another person.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to display our products as accurately as possible. However, actual colors, textures and product appearance may vary depending on your device, monitor settings and lighting conditions.

We do not guarantee that product descriptions, photographs or other content will always be completely accurate, current or error-free. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.

All product descriptions, pricing and availability are subject to change without notice. We reserve the right to discontinue products or limit product quantities at our sole discretion.

SECTION 3 - ORDERS

By placing an order, you are making an offer to purchase products from Hayfay. We reserve the right to accept or reject any order at our sole discretion.

Your order is considered accepted only after payment has been successfully processed and you receive an order confirmation from us.

Please review your order carefully before completing checkout. Once an order has entered processing, cancellation requests may not be possible.

If we cancel or modify an order due to stock availability, pricing errors, suspected fraud or other operational reasons, we will notify you using the contact information provided during checkout.

Your purchases are subject to our Return & Refund Policy.

You agree that all purchases are intended for personal use only and not for resale, distribution or commercial purposes.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are shown in the applicable currency selected for your region and are subject to change without notice.

Unless otherwise stated, displayed prices do not include applicable taxes, customs duties or import charges that may apply in your country.

You agree to provide accurate billing, payment and account information for every purchase made through our website.

You represent and warrant that you are authorized to use the selected payment method and that your payment provider will honor all charges incurred.

Failure to successfully process payment may result in cancellation of your order.

SECTION 5 - SHIPPING AND DELIVERY

Shipping times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs inspections, severe weather, public holidays, transportation disruptions or any circumstances beyond our reasonable control.

Risk of loss and ownership of products passes to you once your order has been handed over to the shipping carrier.

Please ensure that your shipping address is accurate before placing your order. Hayfay is not responsible for delivery failures resulting from incorrect or incomplete shipping information supplied by the customer.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to text, graphics, logos, images, videos, audio, product descriptions, icons, software, website design, and other materials, is the property of Hayfay, its licensors or affiliates and is protected by applicable copyright, trademark and intellectual property laws.

You may use our Services solely for your personal, non-commercial use. You may not reproduce, copy, distribute, modify, publish, transmit, create derivative works from, or otherwise exploit any part of the Services without our prior written consent.

Nothing contained in these Terms grants you any ownership rights or license to use any trademarks, copyrights or other intellectual property belonging to Hayfay, Shopify or any third party.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

You acknowledge and agree that these tools are provided "as is" and "as available" without warranties, representations or conditions of any kind.

Your use of any optional third-party tools is entirely at your own risk and discretion. You should ensure that you understand and accept the terms of the relevant third-party providers before using such services.

We may introduce new features, tools or resources from time to time. Such additions shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may include links to websites, products or services operated by third parties. These links are provided solely for your convenience.

We are not responsible for examining or evaluating the content, security, privacy practices or accuracy of third-party websites.

Your access to third-party websites is entirely at your own risk, and we recommend reviewing their respective terms and privacy policies before using them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Hayfay is powered by Shopify, which provides the ecommerce platform enabling us to sell our products and services.

However, all purchases made through our website are transactions directly between you and Hayfay. Shopify is not responsible for our products, customer service, shipping, refunds, warranties or any disputes arising from purchases made through our store.

SECTION 10 - PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

Because our store is hosted on Shopify, certain information may also be processed in accordance with Shopify's Privacy Policy available at https://www.shopify.com/legal/privacy/app-users.

By using our Services, you acknowledge that you have read and understood both our Privacy Policy and Shopify's Privacy Policy.

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