Refund policy

Last updated: 2 July 2026

At Hayfay, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a transparent and straightforward return and refund process.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, returns requested after this period cannot be accepted.

2. Return Eligibility

To qualify for a return, your item must be in the same condition that you received it, including:

Unworn or unused
Original tags attached
Original packaging
Proof of purchase or order confirmation

3. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned:

Personalized or custom-made products
Perishable goods
Personal care and beauty products
Products damaged due to customer misuse or missing parts not caused by our error

4. Return Shipping & Return Labels

To begin a return, please contact us at support@hayfay.store. If your return request is approved, we will provide detailed return instructions.

Damaged, Defective, or Incorrect Items: We will provide a Prepaid Return Label at no additional cost.
Change of Mind Returns: Customers are responsible for the cost of return shipping.

5. Restocking Fee

We believe in fair and transparent customer service. Therefore, Hayfay does not charge any restocking fees for eligible returned items.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or card provider may require additional processing time before the funds appear in your account.

7. Late or Missing Refunds

If you have not yet received your refund, please first check your bank account and contact your credit card provider or bank, as processing times may vary. If you still have not received your refund after completing these steps, please contact us at support@hayfay.store.