Shipping policy

Last updated: 2 July 2026

At Hayfay, we are delighted to offer FREE Standard Shipping on all orders. We currently ship throughout the United Kingdom with clear and transparent delivery timelines to ensure you know exactly when to expect your order.

1. Shipping Times & Order Processing

United Kingdom (UK)

Order Cut-off Time: 5:00 PM (GMT) - Monday to Friday
Order Handling Time: 2 - 3 Business Days (Mon-Fri)
Transit Time: 3 - 5 Business Days (Mon-Fri)
Total Delivery Time: 5 - 8 Business Days

2. Shipping Charges

We believe in transparent pricing, which is why we provide:

Standard Shipping: FREE on all orders within the United Kingdom.
Hidden Fees: None. The price displayed on our website is the final amount you pay at checkout.

3. Shipping Carriers

United Kingdom (UK)

Royal Mail
Evri (formerly Hermes)
DPD

4. Late or Delayed Deliveries

While we strive to deliver every order on time, occasional delays may occur due to courier operations, severe weather conditions, public holidays, or periods of exceptionally high demand.

If your parcel has not arrived within 3 business days after the estimated delivery period, please contact us at support@hayfay.store with your order number so we can investigate the shipment.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your shipment directly through the courier's website.

Contact Information

Trading Name: Hayfay
Legal Entity: HAYFAY LIMITED (Company No: 17308480)
Business Address: 16A Market Parade, Havant, England PO9 1QF, United Kingdom
Phone: +44 23 9735 8910
Email: support@hayfay.store
Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)